At Zamarud, we strive to deliver premium quality products with care and authenticity. If you experience any issue with your order, we are here to assist you.
Returns or replacement requests are accepted only in the following cases:
To be eligible, the issue must be reported within 24 hours of delivery with clear photos and order details.
Due to the nature of food products, we do not accept returns for:
Once the issue is verified by our team:
Eligible refunds will be processed to the original payment method
Refund timelines may vary depending on the payment provider or bank
In some cases, a replacement product may be offered instead of a refund
Orders may only be cancelled before they are shipped. Once dispatched, cancellations cannot be processed.
If your order arrives damaged or incorrect, please contact us with:
Our support team will review and resolve the issue as quickly as possible.
For return, refund, or support-related inquiries:
Email: support@zamarud.in
Phone: +91 9818145992
